How to book a listener on Collus
A simple guide for first-timers. You do not need a camera, and you pay only after a listener accepts.
The short version
- 1Pick a listener and a time
- 2They accept your request
- 3You pay
- 4Join on Google Meet
Step by step
- Step 1
Create your account
Sign up with your email and a password, or tap Continue with Google.
If you use email, we send a 6-digit code to confirm it. A phone number is required for every account.
Tip: Your listener sees the name and profile photo on your account, never your email or phone number. You can change both anytime in Settings.
- Step 2
Find a listener you like
Open Browse Listeners. Each profile shows the listener’s languages, specialisations, bio and prices for each session length.
Tap a listener to read their full profile. There is no rush to pick the first one you see.
- Step 3
Choose a length, a day and a time
Pick how long you would like to talk, then a date and time. Times start at least 10 minutes from now and go up to 30 days ahead. Times marked “Booked” are already taken.
First-time users may see a welcome offer for a short first session. The price is always shown before you send your request.
- Step 4
Send your request (nothing is charged yet)
Collus is scheduled, not instant. When you tap Request Session, the listener gets your request and decides whether to accept.
If the listener does not accept in time, the request expires and you are not charged. You can also cancel a pending request yourself from My Bookings.
We email you when the listener responds. If you turned on notifications, you also get an alert on your phone.
- Step 5
Pay once the listener accepts
When your request is accepted, open My Bookings and tap Pay Now. Payments are processed by Razorpay.
Pay soon after you are notified. If the session is about to start and the booking is not paid, it is cancelled.
Tip: Turn on notifications in Settings so you never miss the “accepted” alert.
- Step 6
Join your session
About 10 minutes before the start, a Join Session button appears in My Bookings. It opens a private Google Meet link made for your booking, which Collus shares only with you and your listener.
Allow your microphone when asked. A camera is not required.
Tip: Find a quiet spot, use headphones and test your sound before you join.
- Step 7
After your session
You can leave a review. It appears without your name.
If you paid and the session did not take place because the listener did not attend, email contact@collus.in within 14 days with your booking details. We review each request and refund your payment if the session did not happen.
Quick answers
- Do I need to turn on my camera?
- No. Sessions are audio conversations on Google Meet, and a camera is not required.
- How much does it cost?
- Each listener sets their own prices, shown for every session length before you book.
- Can I cancel?
- You can cancel a request any time before the listener accepts it. Once you have paid, a booking cannot be cancelled in the app. If something goes wrong, email contact@collus.in.
- Is this therapy?
- No. Collus is peer listening for emotional support, not medical care, therapy or counselling.
More answers are in the Help Center.
Collus is not a crisis service. If you or someone else is in immediate danger, call 112. You can also reach Tele-MANAS on 14416 or iCall on 9152987821.