How can we help?

Getting started

• Create a free account using your email address.
• Browse our verified listeners and find someone who fits your needs.
• Select a session duration and pick a date and time that works for you.
• Submit your booking request and wait for the listener to confirm.
• Once confirmed, complete your payment to secure the slot.

Booking a session

• Sessions must be booked at least 10 minutes in advance.
• You can book up to 30 days in advance.
• A listener has up to the time of the session to accept your request.
• You will receive an email notification when your booking is confirmed.
• Payment is only required after a listener confirms your request.

Payments & refunds

• All payments are processed securely via Razorpay.
• You are only charged after a listener confirms your booking.
• If a confirmed session is cancelled by the listener, a full refund is issued.
• Payments are non-refundable once a session is completed.
• For payment issues, contact us at contact@collus.in.

Cancellations

• You can cancel a PENDING booking at any time at no charge.
• Once a booking is CONFIRMED and paid, cancellations are subject to our refund policy.
• Listeners can reject PENDING bookings but cannot cancel confirmed paid sessions.
• Sessions not paid within the required window are automatically cancelled.

Becoming a listener

• Any adult in India can apply to become a listener.
• Fill out the application form with your bio, skills, languages, and pricing.
• Our team reviews applications within 3–5 business days.
• Approved listeners can set their own hours and pricing.
• Listeners are paid after every completed session.

Privacy & confidentiality

• All sessions are completely private and confidential.
• We do not record or share session content.
• Your personal information is never sold to third parties.
• See our full Privacy Policy for details.

Technical support

If you experience any technical issues with the platform, please email us at contact@collus.in with a description of the problem and we will respond within 24 hours.