Your safety is our priority

Listener verification

• Every listener goes through a manual application review before being approved.
• Our team reviews bio, skills, languages, and pricing for appropriateness.
• Listeners found to be in violation of our conduct standards are immediately suspended.
• We do not auto-approve any listener — every approval is a human decision.

User protection

• All users are required to agree to our Terms of Service before booking.
• Users who violate our community standards are blocked from the platform.
• Administrators can block any user at any time for safety reasons.
• We take all safety reports seriously and respond within 24 hours.

Confidentiality

• Collus is not a therapy or medical service. Our listeners provide emotional support, not clinical advice.
• Session details are never shared with third parties.
• Neither users nor listeners are required to share identifying personal information during sessions.
• We encourage listeners to maintain professional boundaries at all times.

What listeners are not allowed to do

• Provide medical, legal, or financial advice.
• Engage in romantic or sexual conversations.
• Contact users outside of the Collus platform.
• Share users' personal information with anyone.
• Record or document session content in any form.

What users are not allowed to do

• Harass, threaten, or abuse listeners in any way.
• Attempt to contact listeners outside the platform.
• Provide false information when signing up or booking.
• Attempt to circumvent our payment system.
• Use the platform for any illegal purpose.

Report a concern

If you experience or witness behaviour that violates our safety standards, please contact us immediately at contact@collus.in. All reports are reviewed within 24 hours. We take every concern seriously.

Mental health crisis

Collus is not a crisis service. If you or someone you know is in immediate danger, please call emergency services (112), iCall (9152987821), or Tele-MANAS (14416). Our listeners are trained to listen, not to provide emergency medical intervention.