Terms of Service

1. Acceptance of terms

By creating an account or using Collus, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the platform.

2. Eligibility

• You must be at least 18 years old to use Collus.
• You must be a resident of India.
• You must provide accurate and complete information when registering.
• You may only maintain one account on the platform.

3. Nature of the service

• Collus is a marketplace that connects users with trained listeners for emotional support conversations.
• Collus is not a medical, therapeutic, or crisis service.
• Listeners are independent providers, not employees of Collus.
• Collus does not guarantee any specific outcome from sessions.
• If you are in crisis, please contact emergency services (112), iCall (9152987821), or Tele-MANAS (14416).

4. User responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree not to use the platform for any unlawful purpose.
• You agree to treat all listeners with respect and professionalism.
• You agree not to attempt to contact listeners outside the platform.
• You agree not to share your account with any other person.

5. Listener responsibilities

• Listeners agree to provide honest and accurate information in their applications.
• Listeners agree to maintain professional boundaries at all times.
• Listeners agree not to provide medical, legal, or financial advice.
• Listeners agree to keep all user information strictly confidential.
• Listeners agree to honour confirmed bookings.

6. Payments

• All payments are processed securely via Razorpay.
• Users are charged only after a listener confirms their booking.
• Prices are set by individual listeners and displayed clearly before booking.
• Collus reserves the right to change its fee structure with notice.
• Fraudulent payment attempts will result in immediate account suspension.

7. Cancellations and refunds

• Users may cancel PENDING bookings at any time at no charge.
• Once a booking is PAID, refunds are at the discretion of Collus.
• If a listener fails to honour a confirmed and paid session, a full refund will be issued.
• Collus reserves the right to cancel any booking at its sole discretion.

8. Prohibited conduct

• Harassment, abuse, or threats of any kind toward any user or listener.
• Sharing obscene, offensive, or illegal content.
• Attempting to circumvent the platform's payment system.
• Creating fake accounts or impersonating others.
• Reverse engineering or attempting to access the platform's source code.
• Using the platform to solicit users or listeners for services outside Collus.

9. Account suspension and termination

Collus reserves the right to suspend or terminate any account that violates these Terms, without notice and without refund. Users may also request account deletion at any time by contacting contact@collus.in.

10. Limitation of liability

Collus is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Collus shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform.

11. Governing law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India.

12. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes via email. Continued use of the platform after changes constitutes acceptance of the updated Terms.